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FAQ

Are your products covered by warranty?

Products are covered by a minimum 12 month warranty, however, many products are now covered by a 2 or 3 year manufacturer's warranty.

Can you calibrate instruments and provide calibration report?

Yes, we have a calibration laboratory that can issue traceable calibration reports on both new or used instruments.

Some suppliers include a factory calibration report with new products.

We can also calibrate other new and used instruments that we do not sell.

Can you make repairs?

We have qualified factory technicians that can service and repair instruments we sell and others we don't.

Can you provide training?

Yes, our experienced staff can organise training in-house or on site.

We have an available training room or we can come to you.

Do new instruments purchased come with a calibration report?

The majority of new instruments are supplied with a factory calibration report. If not we can provide a calibration report at half price for new instruments.

Do you keep stock?

Yes, local goods are shipped by national carriers such as TNT, Startrack etc. Deliveries to NZ are currently by DHL. Australian and New Zealand customers can nominate their goods be sent on their nominated courier by providing their account number.

Do you provide after sales support?

Yes, we provide technical assistance either in person or 24/7 by phone.

Do you keep credit card details on file?

No, we don't save credit card details.

Do you ship your goods?

Yes, local goods are shipped by national carriers such as TNT, Startrack etc. Deliveries to NZ are currently by DHL. Australian and New Zealand customers can nominate their goods be sent on their nominated courier by providing their account number.

How do I purchase from you?

We have a limited number of products available for purchase online. Click here for the full list.

For all other products you can:

1. Call us on 02 9569 2300 (Australian customers) or 02 195 3052 (New Zealand customers)
OR

2. Email us: [email protected]

OR
3. Click here to enter your details under "Request for quote"

I have a cable lead that has been discontinued. Can you help me?

Yes, we have a manufacturing facility that can custom produce the wire/lead and plug that you require.

Where are you located?

Our headquarters and service centre is based in Castle Hill, Northwest Sydney.